Shipping policy

Effective September 30, 2026

Processing & Modifications

Orders are typically processed within 3–5 business days.

If your order includes a modification or resizing, please allow additional processing time. Most modifications are completed within approximately one week, depending on the nature of the work and my jeweler's current order volume.

Golden Light Gems occasionally pauses shipping for approximately one week during periods of travel. Any shipping pauses or extended processing times will be clearly communicated on the website.

U.S. Shipping

Golden Light Gems offers complimentary insured U.S. shipping on orders of $50 or more. Orders under $50 ship for a flat $8 rate.

All jewelry shipments are insured and include tracking.

Jewelry orders totaling $1,000 or more, excluding taxes and shipping, require a signature upon delivery. Please choose a delivery address where someone will be available to sign. Depending on the expedited shipping service selected, a signature may also be required for delivery.

Expedited insured shipping is available at checkout for an additional charge. Available services and rates are calculated based on the destination and package details.

If you have a preference or restriction regarding USPS, UPS, or secure carrier pickup, please include a delivery request with your order. I will accommodate carrier requests whenever possible.

Delivery Times

Domestic orders typically arrive within 2–5 business days after dispatch, depending on the shipping service and destination. Expedited delivery estimates will be shown at checkout.

Please note that delivery estimates are provided by the carrier and are not guaranteed by Golden Light Gems. Golden Light Gems is not responsible for carrier delays or delays caused by an incorrect or incomplete shipping address.

International Shipping

International shipping is available to select destinations. Available shipping options and rates will be shown at checkout.

If shipping to your country is not currently available through online checkout, please contact Golden Light Gems to inquire about insured international shipping options.

International customers are responsible for any applicable duties, taxes, tariffs, customs fees, or carrier fees assessed by the destination country. These charges are not included at checkout and may be collected by the carrier upon delivery.

Lost, Stolen, or Damaged Packages

All jewelry shipments are insured while in transit.

Please contact Golden Light Gems promptly if your package is lost or damaged in transit so I can assist with the carrier and insurance claim process.

Golden Light Gems is not responsible for loss or theft after a package has been marked as delivered by the carrier.

Policy Updates

Golden Light Gems reserves the right to update shipping rates, carriers, services, and policies as needed. The shipping options and rates displayed at checkout at the time of purchase will apply to your order.